Privacy Policy

Last updated October 6, 2026

FFL Workbench is a back-office tool for firearms dealers. This policy says what we collect when your shop uses it, what we do with it, and the choices you have. “Your shop” means the organization you create or join; “we” means FFL Workbench.

What we collect

Your login and your team: names, email addresses, roles, and when each login last signed in.
Your shop: its name, time zone, state and ZIP code, and its subscription.
Distributor connections: the logins you save for your distributors, kept encrypted, and the stock, catalog and dealer cost data their feeds send for your account.
What you bring in: sales reports you import, your bound book when you run a serialized audit, and your reorder list, watchlist, notes and settings.
How the app is used: the products your team looks up, searches for, watches, puts in the Cart and orders, with which distributors had them in stock at that moment.

How we use it

To run the service for your shop: show your costs and stock, build your lists and buy plans, sync your distributor feeds, bill your subscription, keep the service secure, and help you when you ask for support.

Industry insights

We combine usage from many shops into anonymized figures about the industry: which products dealers look up, wait on, order and sell, by week and by state, and how often distributors had them in stock. We may share or sell these combined figures to distributors, manufacturers and other industry partners.

No figure is shown unless at least five shops are behind it.
They never include your shop's name or anything that identifies it, your location below the state, your costs or prices, your customers, serial numbers or bound book records, your notes, or the names and emails of your team.
An admin can switch this off at any time in Settings → Organization → Industry insights. Switching it off stops collection and deletes what your shop contributed.
Shops that were using FFL Workbench before this section was added are told in the app before anything is collected.

Who else sees your data

No other shop. We use service providers to run FFL Workbench (hosting, payments through Stripe, email, and competitor-price lookups), and they handle data only to provide their service to us. Support staff can view your shop read-only, for an hour at a time, when helping you; every page they open is logged. We disclose data when the law requires it.

Keeping it safe and how long we keep it

Data is encrypted in transit, distributor logins are encrypted at rest, and each shop's data is kept apart from every other shop's inside the database itself. We keep your shop's data while you use the service. If you leave, ask us and we will delete it, except records we must keep by law.

Your choices

Admins can change the shop's settings, remove teammates, export the reorder list and audits, and switch industry insights off. To ask a question or have your shop's data deleted, write to [email protected].